Frequently Asked Questions

We are here to help.

Product & Ingredients

Shipping & Delivery

Orders & Account

Returns & Refunds

Product Information

We offer a variety of chocolates, including dark, milk, and white chocolate. We also have a selection of speciality chocolates such as vegan, gluten-free, and sugar-free options.
We also offer compound chocolate for customers on a budget.
Our other products include granola, trail mixes, flavoured fruits and nuts, cookies, Dragees, macarons (egg and eggless), brownies and travel cakes to compliment our chocolates in a hamper.

Our best-selling products include our signature dark chocolate bars, assorted truffles, and chocolate-covered fruits and nuts (dragees).

The storage life of chocolates can vary depending on the type of chocolate and the conditions in which it is stored. Dark chocolate can be stored for up to 6-12 months, while milk and white chocolates last 5-9 months if stored properly. Keep chocolates in a cool, dry place away from direct sunlight. The shelf life of individual products can be found on their respective product pages.

Yes, we offer custom packaging for special events such as weddings, corporate gifts, and parties. Contact us for more details.

Ingredients & Allergens

We use high-quality cocoa beans and other natural ingredients. Our chocolates may contain nuts, soy and dairy. We work in an environment which processes dried fruits, nuts and dairy products. Check individual product labels for specific ingredient information.

We offer a selection of vegan and dairy-free chocolates. Look for the 'vegan' or 'dairy-free' labels on our product pages.

Some of our chocolates contain nuts, dairy, and soy. Always refer to the product descriptions for allergen information.

Shipping & Delivery

We do not ship internationally at present. We are in the process of providing delivery globally and will update our shipping policy accordingly when we do.

Shipping times vary depending on your location. Domestic orders typically take 3-5 business days. You can read more about our shipping policy here.

Yes, we do same-day deliveries for local city orders.

Yes, we offer a 10% discount for orders totalling INR 10,000 or above (excluding shipping charges), on a per-order basis. Products on sale are not eligible for bulk order discounts.

Yes. At online checkout, when you get to the ‘delivery’ stage, you can either select ‘Deliver to Address’ or ‘Local Pickup’.

Orders & Account

You can place an order on our website by adding items to your cart and proceeding to checkout.

Yes, you can track your order here using the tracking number provided in your shipping confirmation email.

To create an account, click on the 'Sign Up' button on our website and fill out the registration form.

Returns & Refunds

We offer a satisfaction guarantee on our pure chocolates. If you are not satisfied with your purchase, please contact us within 24 hours of the receipt of your order for a refund or replacement.

To request a refund or exchange, please contact our customer service team with your order number and a brief explanation of the issue. You can read more about out returns and refund policy here.

General

We are committed to providing a seamless experience to our online users. Should you face any issues or have feedback, you can reach out to our IT partner, TuringX here.

When you first enter the online checkout, you will see ‘Your Shopping Bag’. Here, on the right-hand side of the page, you will see a section that says ‘Voucher Code’. This is where you should enter your voucher code.