⛟ Delivery

At Velvet Fine Chocolates, we strive to provide efficient and reliable delivery services to ensure your chocolates arrive in perfect condition. Here's what you need to know about our delivery options and policies.

Delivery Options

We offer the following shipping options:

Standard Shipping: Estimated delivery within 3-5 business days.
Store Pickup: Our shipping policy lets you order online and pick up your items in-store. This convenient option ensures you get your purchases quickly and efficiently. There are no charges for in-store pickup orders. Orders are usually ready for pickup within 24 hours.

Delivery Costs

Standard delivery costs vary based on the shipping option selected, the weight of the package, and the delivery location. You can view the delivery costs below.

Please note that shipping costs are per shipment, or an individual package to an individual address; orders with multiple shipments will incur multiple shipping charges.

India Delivery

𝗖𝗲𝗻𝘁𝗿𝗮𝗹 𝗠𝘂𝗺𝗯𝗮𝗶 (𝗭𝗼𝗻𝗲 𝟬)

Order value under ₹1,499: ₹200

Order value over ₹1,499: FREE DELIVERY

𝗠𝗮𝗵𝗮𝗿𝗮𝘀𝗵𝘁𝗿𝗮 (𝗭𝗼𝗻𝗲 𝟭)

Order value under ₹1,499: ₹250

Order value over ₹1,499: FREE DELIVERY

𝗡𝗼𝗿𝘁𝗵, 𝗦𝗼𝘂𝘁𝗵 & 𝗪𝗲𝘀𝘁 𝗜𝗻𝗱𝗶𝗮 (𝗭𝗼𝗻𝗲 𝟮)

Order value under ₹2,499: ₹250

Order value over ₹2,499: FREE DELIVERY

𝗘𝗮𝘀𝘁, 𝗡𝗼𝗿𝘁𝗵-𝗘𝗮𝘀𝘁 𝗜𝗻𝗱𝗶𝗮 & 𝗢𝘁𝗵𝗲𝗿 𝗦𝘁𝗮𝘁𝗲𝘀 (𝗭𝗼𝗻𝗲 𝟯)

Order value under ₹2,499: ₹300

Order value over ₹2,499: FREE DELIVERY

Zone Information

𝗭𝗼𝗻𝗲 𝟭

Central Mumbai

𝗭𝗼𝗻𝗲 𝟭

Maharashtra

𝗭𝗼𝗻𝗲 𝟮

North & South India: Delhi (NCR), Rajasthan, Haryana, Uttar Pradesh, Uttarakhand, Punjab, Chandigarh, Himachal Pradesh, Andhra Pradesh, Karnataka, Tamil Nadu, Kerala, Pondicherry

West India: Gujarat, Goa, Madhya Pradesh, Dadra & Nagar Haveli, Daman & Diu

𝗭𝗼𝗻𝗲 𝟯

East India: West Bengal, Bihar, Jharkhand, Chhattisgarh

North East India & Other States: Assam, Jammu & Kashmir, Orissa & Rest of India

Gift Delivery

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Order Processing

Orders are processed within 3-5 business days after payment is received.
Orders placed on weekends or holidays will be processed the next business day.

Warm Weather Shipping

During warm weather seasons, we take extra precautions to ensure your chocolates arrive in good condition:

We may use insulated packaging and cooling packs for orders that may be exposed to high temperatures during transit.
We may adjust shipping options or methods to avoid delays and maintain product quality.

Lost or Delayed Shipments

If your order is lost or delayed, please contact us at contact@velvetchoco.com or +91 9819 800 995.
We will work with the shipping carrier to resolve the issue and, if necessary, offer a replacement or refund.

However, we are not responsible for failed deliveries in the following situations:

Incorrect or Outdated Address: If you provide an incorrect or outdated delivery address, we cannot guarantee the successful delivery of your order. Please double-check your shipping address during checkout to avoid any issues.
Recipient Not Available: If the recipient is out of town or not available to accept the delivery, we are not responsible for the failed delivery attempt. Please ensure someone is available to receive the package.
No Response for New Address: If a corrected or new delivery address is required and you do not provide it within 24 hours of the first delivery attempt, we cannot be held responsible for the failed delivery.

In the event of a failed delivery under these conditions, we may not be able to offer a refund or replacement. Please get in touch with our customer service team at contact@velvetchoco.com or +91 9819 800 995 if you have any questions or concerns.

Additional Information

𝗚𝗶𝗳𝘁 𝗢𝗿𝗱𝗲𝗿𝘀

When packing your order, rest assured that each gift box or hamper will be delivered in our protective, specially printed packaging to ensure it arrives in optimal condition. Our dedicated team meticulously prepares each gift box or hamper to order, although during peak trading times, it may take slightly longer to prepare.

𝗧𝗿𝗮𝗰𝗸𝗶𝗻𝗴 𝗜𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻

For tracking your order's progress, head to your Order History in My Account and check the order details. We'll keep you informed of any alterations or crucial delivery updates related to your order. If you need assistance, our team is here to help.

Once your order is shipped, you will also receive a shipping confirmation email with tracking information. You can track your order's delivery status using the provided tracking number.

𝗔𝗱𝘃𝗲𝗿𝘀𝗲 𝗪𝗲𝗮𝘁𝗵𝗲𝗿 𝗖𝗼𝗻𝗱𝗶𝘁𝗶𝗼𝗻𝘀

We strive to ensure timely delivery of your order at all times. However, external factors like bad weather may occasionally impact our operations. In such cases, we will promptly update our website with any delays we encounter, keeping you informed.

𝗦𝗵𝗶𝗽𝗽𝗶𝗻𝗴 𝗥𝗲𝘀𝘁𝗿𝗶𝗰𝘁𝗶𝗼𝗻𝘀

We may be unable to ship to certain locations due to legal restrictions or transportation limitations. Please note that we cannot deliver to P.O. boxes.

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